Road to Tourism: Skills for the New Professional,

Description: The tourism industry is one of the most exciting, dynamic and challenging industries in Australia, and the world. It is because of this that tourism is able to offer career opportunities as dynamic as the industry itself. The second edition of The Road to Tourism has been fully updated to reflect the many changes that have taken place in the last few years and offers a more balanced and real-world approach to learning. It now includes real-world industry examples to strengthen its applicability. The book supports the delivery of competencies in the new SIT07 Tourism, Hospitality and Events Training Package.

Contents: Chapter 1 Develop and update tourism industry knowledge Chapter 2 Work with colleagues and customers Chapter 3 Work in a socially diverse environment Chapter 4 Follow health, safety and security procedures Chapter 5 Communicate on the telephone Chapter 6 Perform office procedures Chapter 7 Sell products and services Chapter 8 Provide visitor information Chapter 9 Access and interpret product information Chapter 10 Coach others in job skills Chapter 11 Career paths and job seeking skills Glossary Bibliography Index